The Payless.com 100% Risk-Free Shopping Guarantee

With thousands of stores nationwide, Payless.com offers the convenience of shopping online without the risk.

• Pay no shipping and handling charges with FREE IN-STORE DELIVERY…  Guaranteed.
• If you aren’t completely satisfied, just return your purchase in original condition right in the store for an INSTANT REFUND OR EXCHANGE…Guaranteed.
• Our site is 100% SECURE so your personal information is completely safe…Guaranteed.

Payless ShoeSource is the largest family footwear retailer in the Western Hemisphere and has been in business for nearly half a century. Over the years, our size and experience have earned us the reputation as a trusted authority in shoes and accessories for the entire family. We are committed to our customers and stand behind every product we sell.

When you shop Payless.com your purchase is backed by the same guarantee as in our stores — quality, fashion and selection at an incredible value. All this, with the added convenience of shopping online, 24 hours a day, 7 days a week!

* You can also return Payless.com orders by mail.  We do not accept exchanges by mail.

+ If you are returning an item, we will refund the purchase price plus any sales tax paid for the item. Sorry, we do not refund shipping or handling charges unless you were shipped an incorrect item or the item arrived damaged in some way. To be reimbursed shipping and handling charges for an incorrect or damaged item, you must return your purchase by mail. Worn shoes are not returnable.

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